Delivery
Deliveries are made from warehouse 4802 Strengelbach near Zofingen and Baar/ZG plus shipping costs.

The goods travel at the recipient's risk, but are insured for transport. Depending on the nature of the item, we ship via post or freight forwarding company.

Transport damage must be reported immediately to the post office or shipping company so that claims can be made

partial deliveries
Progrex Handels AG will endeavour, if possible, to deliver the entire order in one shipment. The buyer agrees to accept partial deliveries.

delivery times
Failure by Progrex Handels AG to comply with delivery deadlines shall only entitle the buyer to withdraw from the contract if delivery has not been made even after the expiry of a written deadline of 7 days.

EXCEPTION: In the case of custom-made products and special orders, the purchase contract can no longer be withdrawn. In no case do delays in delivery give rise to claims for damages.

delivery times
Failure by Progrex Handels AG to comply with delivery deadlines shall only entitle the buyer to withdraw from the contract if delivery has not been made even after the expiry of a written deadline of 7 days.

EXCEPTION: In the case of custom-made products and special orders, the purchase contract can no longer be withdrawn.

In no event shall delays in delivery give rise to claims for damages.

goods inspection
Complaints must be notified to the seller in writing within 5 days. The date of the postmark is decisive. After this period, no complaints will be processed. Returns are at the buyer's expense.

Return and Exchange
Exchange or return of goods delivered in accordance with the contract is only possible after consultation. The buyer must return the goods at his own expense and with sufficient postage.

Ethics and fairness in mail order are very important to us. Do not hesitate to contact us - we are happy to help you at any time.

Exchange or return of goods delivered in accordance with the contract within a reasonable period of time is only possible after consultation and with our express consent. In this regard, we generally understand the legitimate concerns of our customers.

The buyer accepts that Progrex Handels AG will charge a handling fee and compensation for the reduced value for used and partially used goods.