General Terms and Conditions of Progrex Handels AG

Name: Feng Shui Premium Pillow
Brand: San Gottardo
SKU: SEI_PREM_FENG_2021-01
Price: 249.00 CHF
Availability: InStock

1. General

1.1 These General Terms and Conditions (hereinafter referred to as T&Cs) regulate the rights and obligations between Progrex Handels AG (hereinafter referred to as Supplier) and the Customer in relation to all contracts concluded between the parties in the online shop and in the Supplier's on-site shop, which can be accessed at www.interior3000.ch and in the store. The T&Cs form an integral and supplementary part. By placing an order, the Customer acknowledges these T&Cs as a binding part of the contract.

1.2 The General Terms and Conditions apply in the version valid at the time of conclusion of the contract.

1.3 Any general terms and conditions of the customer or third parties that conflict with or deviate from the following provisions shall not apply.

2. Prices

The prices quoted are net prices including VAT. The prices are ex warehouse and exhibition 4802 Strengelbach near Zofingen or from a supplier warehouse. Prices are subject to change. Shipping costs are charged according to expenditure.

3rd delivery

Deliveries are made from warehouse 4802 Strengelbach near Zofingen and Baar/ZG plus shipping costs.

The goods always travel at the recipient’s risk.

Transport damage must be reported immediately to the post office or shipping company so that claims can be made.

The supplier expressly points out that the conclusion of the contract is subject to the availability of the items or products from its suppliers or manufacturers.

The products are generally delivered according to a sample, illustration or sketch. We reserve the right to make deviations in size, color, structure and processing. Deviations are unavoidable, particularly in the case of repeat or supplementary orders, unless otherwise agreed in writing by the supplier. We also reserve the right to make incorrect information/representations due to technical defects in the technical infrastructure. We reserve the right to make model changes at any time, in particular all necessary qualitative improvements that affect the safety and quality of the products.

The customer must carefully check the products for any defects immediately after receipt. Any complaints must be reported to the supplier immediately, at the latest within 3 days of receipt of the products, in writing and in detail by registered mail or via web tool (defects must be recorded using a photo). If the customer fails to make such a complaint, the delivered products are deemed to be free of defects and approved - subject to any hidden defects.

4. Partial deliveries

Progrex Handels AG will endeavour, if possible, to deliver the entire order in one shipment. The buyer agrees to accept partial deliveries.

5. Delivery times

Failure by Progrex Handels AG to meet delivery deadlines only entitles the buyer to withdraw from the contract if delivery has not been made within a 7-day period specified in writing. EXCEPTION: In the case of custom-made products and special orders, the purchase contract can no longer be withdrawn.

In no event shall delays in delivery give rise to claims for damages.

Delayed deliveries only entitle the customer to withdraw from the contract in writing after setting a grace period of at least 12 weeks twice.

The supplier's liability for costs caused by delays is excluded. Delayed deliveries of up to 12 weeks do not entitle the customer to a discount.

6. Inspection of goods

Complaints must be notified to the seller in writing within 5 days. The date of the postmark is decisive. After this period, no complaints will be processed. Returns are at the buyer's expense.

7. Return and Exchange

Exchange or return of goods delivered in accordance with the contract is only possible after consultation. The buyer must return the goods at his own expense and with sufficient postage.

Ethics and fairness in mail order business are very important to us. Do not hesitate to contact us - we are happy to help you at any time. Exchange or return of goods delivered in accordance with the contract within a reasonable period of time is only possible after consultation and with our express consent. In this regard, we generally understand the legitimate concerns of our customers. The buyer accepts that Progrex Handels AG will charge a handling fee for used and used goods.

8th payment

In the shop and warehouse we accept Maestro, Visa & Mastercard, cash and, by arrangement, WIR on the value of the goods. VAT and shipping are to be paid in CHF.

Delivery in the online mail order shop is generally only made against advance payment. Invoice only for existing customers and by arrangement. The entire invoice amount must be paid without any deductions, discounts, rebates, etc. within the specified payment period. The buyer is not entitled to withhold payments due to complaints or to offset them against counterclaims.

After the payment deadline has expired, the buyer will be in default without a reminder and will be charged all subsequent costs and a default interest rate of 5%. Any delay in payment of an agreed WIR payment CHW will be due in cash CHF if payment is not made on time. Late WIR payments CHW will be rejected and due in cash CHF.

9. Liability

Progrex Handels AG accepts no liability for damage caused by improper installation or improper use.

10. Warranty

The responsibility for the selection, configuration, deployment and use of products as well as the results achieved thereby lies with the customer or the purchaser of the products, i.e. the end customer.

The warranty provided by Progrex Handels AG for the products it supplies is determined in every respect by the warranty provisions of the respective manufacturer/supplier. The customer waives any further warranty claims against Progrex Handels AG and the manufacturer/supplier.

The customer acknowledges that, due to the applicable warranty provisions, the warranty is generally limited to repair or replacement of the defective/faulty products at the discretion of the respective manufacturer/supplier and is also only valid if the products remain in Switzerland or the Principality of Liechtenstein.

Furthermore, the customer acknowledges that a defect only exists if it is reported in writing to Progrex Handels AG in detail immediately after discovery and contains a relevant and reproducible error. The warranty is excluded in particular for defects that are based on one of the following causes:

a) inadequate maintenance

b) Failure to comply with the operating or installation instructions

c) improper use of the products

d) Use of unauthorized parts and accessories

e) natural wear and tear

f) Transport, improper handling or treatment

g) Modification or repair attempts

h) external influences (in particular water and fall damage), force majeure (e.g. failure of the power supply or air conditioning, natural damage) and other reasons for which neither Progrex Handels AG nor the manufacturer/supplier are responsible.

Warranty services not covered by the manufacturer/supplier and additional costs caused by the customer will be invoiced to the customer. The buyer must pay for the transport and the associated costs to our domicile address. In both cases, the risk of shipping and proof of shipment rests with the buyer.

11. Mattress Guarantee

Mattresses: We provide a full guarantee on all legitimate material and product defects for 1 year from the date of manufacture. From the 2nd year onwards we provide a pro-rata guarantee on the mattress core. The guarantee claim is reduced by 10% per year from the date of manufacture (pro-rata guarantee for 10 years).

For hygienic reasons, it is recommended not to extend the service life of a mattress beyond 7-10 years.

Mattresses become slightly softer with use, so normal firmness variations are not covered by the guarantee.

Defects resulting from a poor, defective or unsuitable insert frame or base are not covered by the guarantee.

Quality mattresses sometimes have thick natural padding, which is compressed slightly during the first few months of use. This can cause slight wrinkles in the fabric, but this is completely normal and cannot be a cause for complaint.

Mattresses initially have a specific smell of their own. You don't need to worry because this smell is harmless in every respect and will disappear after a short time of use.

The following are not covered by the guarantee: normal wear and tear, the consequences of improper handling and use (e.g. failure to comply with the maximum weight load), transport damage or other damage such as tears, wrinkles, stains in the mattress fabric, torn handles, defective zips. Also not covered by the guarantee are transport, packaging and assembly costs, which are charged separately. No guarantee can be given on the mattress cover.

Warranty claims must be reported directly to our sales premises and can only be asserted upon presentation of the relevant invoice and item.

In the event of unjustified warranty claims, all expenses must be reimbursed to Progrex Handels AG. Any further liability in causal connection with our products must be rejected.

12. Retention of title

The delivered goods remain the property of Progrex Handels AG until the purchase price has been paid in full.

13. Place of jurisdiction.

The place of jurisdiction for all legal relationships is the registered office of Progrex Handels AG. Swiss law applies exclusively.

14. Severability Clause

Should one or more provisions of this contract be ineffective or invalid, the validity of the remaining provisions shall not be affected.

Any void or ineffective provisions of this contract shall be replaced by a valid provision that corresponds to the spirit and purpose of this contractual provision.

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Terms & Conditions

General Terms and Conditions of Progrex Handels AG

1. General

2. Prices

3rd delivery

4. Partial deliveries

5. Delivery times

6. Inspection of goods

7. Return and Exchange

8th payment

9. Liability

10. Warranty

11. Mattress Guarantee

12. Retention of title

13. Place of jurisdiction.

14. Severability Clause